Returns (non-defective products)
If, for any reason, you are not satisfied with your purchase, you may return it within 14 days of delivery, unused, in its original packaging together with the receipt. We will exchange it for different product or refund it to you.
How to return, step by step:
1 Fill out return form & contact us
Please fill out the return form and send it to us by email to firstname.lastname@example.org
Return form: Return and warranty claim form
2 Return your parcel to us
Pack your package - products have to be unused, in its original packaging and send together with the receipt (invoice). Return your parcel to us, securely packed, preferably using a tracked and insured shipping method, at your cost. Return shipments are at the risk of the customer. Kniland s.r.o. is not liable for losing or damaging return packages.
3 We receive and check the returned items
After we will receive your package with returned items, it will be checked by our product specialist. You will be refunded when we receive the product back in a unused state and in its original packaging.
4 We will process refund or exchange
A refund of the merchandise and shipping to you will be provided. Shipping and handling back to us will not be refunded. We will process a refund to the same payment method used at purchase. If you paid by card, we will refund your card. If you paid by Paypal we will refund your Paypal account. If you paid by bank transfer we will transfer money back to your account.